Refund Policy

Last updated November 4, 2026

AI video isn't perfect every time. Here is what we do when something goes wrong with a purchase from Rush.

Failed or broken videos

If a paid render fails, the credit is returned to your account automatically. If a paid video finishes but is broken or unusable, email us and we'll refund that credit.

Cancelling a subscription

You can cancel at any time. Cancelling takes effect at the end of the current billing period, and you keep your credits until then. We don't charge you again after you cancel.

First-purchase refund

If you're not happy with your first purchase, you can ask for a refund within 7 days of paying, as long as you've used fewer than 3 credits.

How to ask

Email hello@rushcast.app from the address on your account and tell us what happened. Approved refunds go back to your original payment method.